Customer Privacy Notice

Love & Co Weddings – Customer Privacy Notice

This privacy notice tells you what to expect us to do with your personal information. It explains what we collect, how we use it, and your rights under UK data protection law, including the UK General Data Protection Regulation (UK-GDPR) and the Privacy and Electronic Communications Regulations (PECR).

Contact Details

Telephone: 07359403465

Email: [email protected]

Postal Address: 8 Stillmans Wynd, Elgin, Moray, IV30 8AD

What Information We Collect, Use, and Why

We collect and use personal information for various purposes, depending on your relationship with us. This may include information provided directly by you, collected automatically through our website, or obtained from third parties.

Examples of the information we collect include:

• Names and contact details

• Addresses

• Purchase or account history

• Payment details (if applicable)

• Marketing preferences

• Photographs or video recordings

• Call recordings

• IP addresses and device information

• Website usage and analytics data

• Identification documents (if needed)

• Health information (e.g., dietary requirements for events)

We use this information for purposes including:

• Providing and managing our services

• Responding to enquiries

• Processing bookings or purchases

• Sending service updates or marketing communications (with your consent or as permitted by law)

• Organising and delivering events

• Analysing and improving our services and website

• Complying with legal requirements

Our Lawful Bases for Processing

Under UK-GDPR, we must have a lawful basis for processing personal data. We rely on one or more of the following lawful bases:

• Consent – when you have given us clear permission.

• Contract – when processing is necessary for a contract with you or to take steps before entering into a contract.

• Legal obligation – when we must comply with the law.

• Legitimate interests – when processing is necessary for our legitimate business interests and does not override your rights.

Use of Third-Party Platforms and Processors

We use a secure, white-labelled version of the Go High Level (GHL) platform to host our website forms, manage our customer relationship database, and send email communications via the LeadConnector Email System. This platform acts as a data processor on our behalf.

Your data may be processed or stored outside the UK, including in the United States. Where this occurs, we ensure appropriate safeguards are in place, such as the UK International Data Transfer Agreement (IDTA) or Standard Contractual Clauses (SCCs), to ensure your information remains protected.

Cookies and Tracking Technologies

We may use cookies, tracking pixels, and similar technologies to improve your experience, analyse website traffic, and personalise content. Some of these technologies may be provided by third-party service providers. Non-essential cookies will only be used with your consent, which you can manage via our cookie banner or your browser settings. For more details, see our Cookie Policy.

Marketing Communications

We may send you marketing emails if you have opted in, purchased from us and not opted out, or where otherwise permitted by law. You can withdraw consent or opt out at any time by clicking the 'unsubscribe' link in our emails or contacting us.

International Data Transfers

Where we transfer your data outside the UK, we ensure adequate protection by using lawful transfer mechanisms such as the UK International Data Transfer Agreement or Standard Contractual Clauses.

How Long We Keep Information

We retain personal data only for as long as necessary for the purposes it was collected, or as required by law. For example:

Wedding Show Ticket Registrations – 2 years

Wedding Show Exhibitor Applications – 7 years

Supplier Directory Applications – Whilst Active

Membership Records – 7 years

Marketing Subscribers – Until Unsubscribed or 24 months of inactivity

Contact Form Enquiries – 2 years

Financial Records – 6 years plus current tax year

Your Data Protection Rights

You have the right to:

• Access your personal data

• Rectify inaccurate or incomplete data

• Request erasure of your data

• Restrict processing of your data

• Object to processing (including marketing)

• Data portability

• Withdraw consent at any time

To exercise these rights, contact us using the details above.

How to Complain

Data Protection Complaints Procedure

If you have concerns about how Love & Co Weddings has collected, stored, processed or used your personal information, you may submit a data protection complaint by emailing [email protected].

We will:

• Acknowledge receipt of your complaint within 30 days.

• Investigate the matter and review relevant records.

• Contact you if further information is required.

• Provide a written response outlining our findings and any actions taken.

If you remain dissatisfied following our response, you may raise your concerns with the Information Commissioner's Office (ICO).

For full details, please view our Data Protection Complaints Procedure.